• To deploy or not to deploy a Digital Workforce? (Or do I automate in the back office?)

    How do you determine if it is right for your business automate and deploy Digital Workers? That is, to use RPA technology to take on those dull and repetitive tasks in the back office for your employees? Unfortunately there isn't a formula that will give you the answer to that question. However, you can ask yourself a number of applicable questions and the answer to those questions will help you determine if this is right for your business. Be clear about your motivation & establish a measure for success. RPA is able to deliver a number of significant benefits to your business, both directly and indirectly. So it is important to be clear about your motivation for using it. Put differently, start with the end in mind.
    • improved compliance
    • improved quality / accuracy
    • improved productivity
    • cost reduction
    • improved employee engagement
    • improved customer experience
    • additional organisational capacity

    Once you've determine the motivation for the project, agree and communicate how you're going to measure success. It's NOT about the softbots replacing the people in the business. If you read that statement and think - but it is! - then you're unlikely to be successful. Why? For the simple reason that approach and attitude will create significant resistance within your business from the very people that you need to be on-board for the project to be successful. Click here to read more.
    Charles Clayton
    Co-Founder SoftBot Ltd
    https://www.softbot.co/
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  • How do you determine if it is right for your business automate and deploy Digital Workers? That is, to use RPA technology to take on those dull and repetitive tasks in the back office for your employees? Unfortunately there isn't a formula that will give you the answer to that question. However, you can ask yourself a number of applicable questions and the answer to those questions will help you determine if this is right for your business. Be clear about your motivation & establish a measure for success. RPA is able to deliver a number of significant benefits to your business, both directly and indirectly. So it is important to be clear about your motivation for using it. Put differently, start with the end in mind.
    • improved compliance
    • improved quality / accuracy
    • improved productivity
    • cost reduction
    • improved employee engagement
    • improved customer experience
    • additional organisational capacity

    Once you've determine the motivation for the project, agree and communicate how you're going to measure success. It's NOT about the softbots replacing the people in the business. If you read that statement and think - but it is! - then you're unlikely to be successful. Why? For the simple reason that approach and attitude will create significant resistance within your business from the very people that you need to be on-board for the project to be successful. Click here to read more.
    Charles Clayton
    Co-Founder SoftBot Ltd
    https://www.softbot.co/